Dear, there is no exchange or return (the pieces are tailored specifically for you)
Therefore, we stress the importance of making sure to choose the appropriate size and review the policies before completing the order.
• The pieces can be replaced in the following cases:
- A size other than the required size arrived.
- There must be a clear defect in the product on our part.
- The piece does not conform to the agreed upon specifications.
• Replacement steps:
1- Customer service will not fall short. First, you must contact them via WhatsApp on +966540348631.
2- The bill of lading will be sent to you, and you must deliver it to the nearest branch of the shipping company.
3- Eliana’s team is in full swing, and within less than 48 hours of receiving the returned product, it will ship your new product.